Jovan BuragevAI-powered support agent
Geek Buddy
Geek Buddy isn’t just another chat bot. Understands your intention in natural language, checks your systems, clarifies if needed, and take action right away — closing cases significantly faster than traditional support. See it in action below:
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The problem: traditional support is slow and reactive
Every support request passes through multiple manual handoffs, waiting times and repetitive work.
- Manual ticket triage
- Lack of know-how
- Slow assignment
- Human bottlenecks
- High costs
The solution: AI-powered support agents
- Immediate response
- No waiting queue
- Automated approvals or Routing
- Automatic execution
- Complete audit trail
- 24/7 availability
How it works
- 01
Understand
Understands the request in natural language.
- 02
Precheck
Runs prechecks over the relevant systems and data.
- 03
Clarify
Asks clarifying questions, if needed.
- 04
Execute
Chooses an action and executes the automation.
- 05
Document
Documents the work it did.
- 06
Close
Closes the case, significantly faster than traditional support.
Traditional support vs. GeekBuddy
| Capability | Traditional support (L1/L2) | GeekBuddy |
|---|---|---|
| Response time | Minutes to hours, even days | Instant (seconds) |
| Waiting queue | Ticket enters queue before processing | Immediate processing |
| Routing | Manual triage and assignment | Automatic intelligent routing |
| Execution | Performed manually by support engineers | Automated execution via integrations |
| Audit trail | Manual and not standardised logging | Automatic logging and reporting |
| Availability | Business hours / engineer availability | 24×7×365 continuous operation |
| Knowledge | Limited / depends on engineer know-how | Enterprise knowledge base + AI reasoning |
| Approvals | Manual approval workflows | Policy-driven automated approvals |
| Scalability | Limited by human labor | Virtually unlimited concurrent requests |
| Consistency | Varies between engineers | Standardised and trusted execution |
| Operational cost | High cost for repetitive tasks | Significantly reduced operational costs |
| Time to resolution | Often hours or days | Seconds to minutes |
Business impact
- Faster resolution
- Consistent execution
- Intelligent collaboration
- Autonomous operations
Together, these reduce operational costs and translate directly into business value — faster, smarter and more scalable support.
Built for unlimited automation
One platform, unlimited integrations — connecting the core agent to the systems your team already relies on.
- Azure
- SharePoint
- Power Platform
- Networking
- ServiceNow
- LabKey
- Any knowledge base
- Any system with an API